Hoa My Hotel
Mrs. Nguyen Thi Muoi - Vice Director
She was born in 1964, graduated from a Tourism Business Management course and has 5 years experience in tourism.3 staff members graduated from the University of Foreign Studies in Tourism and have many years experience. The young staff members are open, friendly and considerate.
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Hoa My Hotel has an average rating of 4.02 (out of a possible 5)
Traveller Comments:The Hoa My Hotel has an average rating of 4.02 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4.11 |
| Check in/Welcome | 4.11 |
| Service | 4 |
| Charm/Experience | 4 |
| Overall Impression/Value | 4.11 |
"We booked Hoa My through www.hoian-hotels.com and although we were very happy with the service provided by this agency, the hotel was a real disappointment. The hotel has many facilities listed on the website yet does not provide half of them in reality. The advert on the website is full of lies (like 'every room has a balcony'). Even the photo of the hotel is incorrect – it has been doctored to show a double fronted hotel although in real life there is nothing to the left of it! Everything we queried that was advertised as being present was available – but at an extra cost ('complimentary' mineral water, welcome drink, mosquito nets, toiletries - “well you have a toilet” was the response we got!).
We knew it was only a 1* hotel however it makes us so angry that they can get away with false advertising!
Other problems included the wifi. We needed the wifi yet it only worked for about 10 hours out of our 3 night stay there. Breakfast took over 35 minutes each morning to arrive (they 'forgot' to make it or the breakfast cook arrived half an hour after our order was placed!) Our laundry came back damp and missing 3 items (which were later 'found'). On our day of departure they could not open the safe to return our valuable belongings and we had to wait over half an hour, making us late for our cooking class yet not one member of staff apologised for this. The air con runs on a separate circuit and they always forgot to switch it back on when we returned to the hotel so we had to go back down and ask them continually.
Finally, the hotel is advertised as being in the 'centre of the old town' but this doesn't mean the centre of the old town as far as tourist sights are concerned. It is a good 15 minute walk to the water front and the Japanese bridge. We did not look at a map before booking but it is obvious that it is just off the last road out of town!
The only plus points I can think of for this hotel are that it is quiet and not a noisy boozing back packer hotel and there is a good choice for breakfast – but you will have to be patient!
Hoi An is full of beautiful little hotels that are the same price further into the main town (we checked a few out!) so there is no need to stay at Hoa My at all."
Mrs. LUCY LYNAM - United Kingdom on 04/02/2010
We knew it was only a 1* hotel however it makes us so angry that they can get away with false advertising!
Other problems included the wifi. We needed the wifi yet it only worked for about 10 hours out of our 3 night stay there. Breakfast took over 35 minutes each morning to arrive (they 'forgot' to make it or the breakfast cook arrived half an hour after our order was placed!) Our laundry came back damp and missing 3 items (which were later 'found'). On our day of departure they could not open the safe to return our valuable belongings and we had to wait over half an hour, making us late for our cooking class yet not one member of staff apologised for this. The air con runs on a separate circuit and they always forgot to switch it back on when we returned to the hotel so we had to go back down and ask them continually.
Finally, the hotel is advertised as being in the 'centre of the old town' but this doesn't mean the centre of the old town as far as tourist sights are concerned. It is a good 15 minute walk to the water front and the Japanese bridge. We did not look at a map before booking but it is obvious that it is just off the last road out of town!
The only plus points I can think of for this hotel are that it is quiet and not a noisy boozing back packer hotel and there is a good choice for breakfast – but you will have to be patient!
Hoi An is full of beautiful little hotels that are the same price further into the main town (we checked a few out!) so there is no need to stay at Hoa My at all."
Mrs. LUCY LYNAM - United Kingdom on 04/02/2010
"Nice hotel. I had a booking but on the first night they said that someone was ill and could not check out so I had to stay in their related hotel which was not far but basic. However, Hoa My treated me so well and were very helpful so was happy overall. Also, when logged on by wifi, it sent tons of spam to everyone in my e-mail so watch out."
Mr. Justin Gill - United Kingdom on 25/12/2009
Mr. Justin Gill - United Kingdom on 25/12/2009
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Ms. Catherine Bacchus - United Kingdom on 25/10/2009
Ms. Catherine Bacchus - United Kingdom on 25/10/2009
"I would recommend this hotel to anyone going to Hoi An. We were treated like family and we extended our stay. The staff of the hotel went out of their way for us - even to coming in on their days off to spend time with us. They were also very reassuring during the typhoon that went through. Worth remembering that this hotel does not flood like the ones near the river! We will be going back."
Ms. Merrilyn Hogan - Australia on 08/10/2009
Ms. Merrilyn Hogan - Australia on 08/10/2009
"Hoi An and Hoa My hotel was our favourite place to stay and visit on our trip. The room was big, cool and the bathroom was really nice! It even had a bathtub!!!!
The staff were absolutely lovely and even helped us when we had trouble booking a flight back to Saigon. We loved our whole experience and are planning another trip to Hoi An and Hoa My Hotel :)"
Ms. Jalani McCarthy - Australia on 18/08/2009
The staff were absolutely lovely and even helped us when we had trouble booking a flight back to Saigon. We loved our whole experience and are planning another trip to Hoi An and Hoa My Hotel :)"
Ms. Jalani McCarthy - Australia on 18/08/2009
"This was a great place to stay, if not the best during my 10-day stay in Vietnam. The staff was really nice, they helped me on tours, advice and were very friendly."
Ms. Sandrien Louwaars - Netherlands on 21/06/2009
Ms. Sandrien Louwaars - Netherlands on 21/06/2009
"I really enjoyed stayig at Hoa My. The staff was very friendly and very helpful. "
Ms. Kylie Jackson - United States on 31/03/2008
Ms. Kylie Jackson - United States on 31/03/2008
"Organised trips and took us to a excellent tailor. We were very pleased with the friendleness and service. Thank you"
Ms. julia Ball - United Kingdom on 12/01/2007
Ms. julia Ball - United Kingdom on 12/01/2007
