Grassland Hotel
Mr. Pham Mau - Director
He has many years of experience in the postal and telecommunication industries. He started his own business in the tourism industry in 2003. The professional, friendly and helpful staff has made the hotel famous over the years. They are well-trained to meet the demands of the hotel's guests in a friendly and professional manner.
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Grassland Hotel has an average rating of 3.40 (out of a possible 5)
Traveller Comments:The Grassland Hotel has an average rating of 3.40 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4 |
| Check in/Welcome | 4 |
| Service | 3.2 |
| Charm/Experience | 3.2 |
| Overall Impression/Value | 3.6 |
"Everything was great, teriffic service and all with smiles."
Mr. Justin B. - Australia on 02/06/2010
Mr. Justin B. - Australia on 02/06/2010
"A kilometer out of town,which was OK for me bt might be an issue for some people. Clean and pleasant staff"
Ms. carolyn h. - Australia on 15/10/2009
Ms. carolyn h. - Australia on 15/10/2009
"This hotel is not recommended. It is in an inconvenient location, the rooms are small, the beds very hard (even by Vietnam standards) and the service not very professional."
Ms. Andrea S. - Australia on 29/12/2006
Ms. Andrea S. - Australia on 29/12/2006
"A new hotel and its service experience will be better off in the near future. Highly recommended"
Mr. Son P. - Vietnam on 26/07/2006
Mr. Son P. - Vietnam on 26/07/2006
"We had booked a standard room for two nights which was 12$ a night. This was confirmed by email. However, on arrival, still with large packs on our backs, we were taken to the room but then as soon as we set foot inside were told that there weren't any standard rooms available so we had to have the delux but for 15$ per night. After a five minute negotiation with the girl from reception we got the room for the original 12$ per night.
We weren't happy because:
1. We had been on an overnight bus for 12 hours and just wanted to get straight to the room with no hassle.
2. We felt like the hotel had planned to rip us off once we arrived.
3. The staff member who took us to our room expected us to just agree and setle for paying 15$ instead of the 12$ as confirmed originally.
4. Maybe we were already in the standard room and they were trying to pass it off as a delux and pocket the difference.
Furthermore:
5. The room was at the fron of the hotel and from 5.30am we were disturbed by the building work surrounding the hotel. The shutters weren't sound proof at all.
There were also a group of local women who sat at the front of the hotel talking loudly around 5.30am too.
The hotel staff kept trying to sell us train/bus tickets but it's about time someone taught these people that once they've tried to rip you off without apologising for there mistakes that customers will not trust them to honestly organise there onward journeys. We bought the overnight bus ticket from a travel shop in the centre of Hoi An 3$ cheaper per ticket than the price quoted by the hotel staff.
It would have been more acceptable to us on arrival for the staff of the hotel to say, sorry, we have made a mistake and unfortunately there aren't any standard rooms available as per you're booking but we will upgrade you to a delux room for the same price as a good will gesture. This is standard practice in other countries. Vietnam hotels still need to learn a thing or two about customer care and need to worry less about how they can take advantage of their customers."
Mr. WAYNE L. - United Kingdom on 24/07/2006
We weren't happy because:
1. We had been on an overnight bus for 12 hours and just wanted to get straight to the room with no hassle.
2. We felt like the hotel had planned to rip us off once we arrived.
3. The staff member who took us to our room expected us to just agree and setle for paying 15$ instead of the 12$ as confirmed originally.
4. Maybe we were already in the standard room and they were trying to pass it off as a delux and pocket the difference.
Furthermore:
5. The room was at the fron of the hotel and from 5.30am we were disturbed by the building work surrounding the hotel. The shutters weren't sound proof at all.
There were also a group of local women who sat at the front of the hotel talking loudly around 5.30am too.
The hotel staff kept trying to sell us train/bus tickets but it's about time someone taught these people that once they've tried to rip you off without apologising for there mistakes that customers will not trust them to honestly organise there onward journeys. We bought the overnight bus ticket from a travel shop in the centre of Hoi An 3$ cheaper per ticket than the price quoted by the hotel staff.
It would have been more acceptable to us on arrival for the staff of the hotel to say, sorry, we have made a mistake and unfortunately there aren't any standard rooms available as per you're booking but we will upgrade you to a delux room for the same price as a good will gesture. This is standard practice in other countries. Vietnam hotels still need to learn a thing or two about customer care and need to worry less about how they can take advantage of their customers."
Mr. WAYNE L. - United Kingdom on 24/07/2006
